This policy applies when you visit one of our clinics or visit our website. Please take time to read these terms as they include important information that applies to you. If you have any questions regarding any of these terms, please contact us
Collection, use and storage of personal information
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When you enrol in any of our services, being Physiotherapy, Massage or Pilates courses, as part of the buying and selling process, we collect the personal information you give us such as your name, address, occupation, email address, phone number, date of birth and emergency contact. We also collect medical information about your current health condition using our medical forms filled out by you during your initial assessment process and throughout your medical treatments with us.
This allows us to track the outcome of each session and help us to customise your future treatment plan.
These written, physical records are, at all times, held securely on our premises and are accessed only by authorised staff who are providing the services.
We also use a cloud-based patient management system for booking and managing our clients’ appointments. This system is fully compliant with the new General Data Protection Regulation (GDPR).
For marketing purposes, we may ask you directly for your expressed consent, or provide you with an opportunity to say no. if you complete our inquiry forms and consent to receiving information from us, your details will be added to our database and used for marketing and newsletters purposes.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Our website uses “cookie” technology. A cookie is a little piece of text stored by the browser on your computer, at the request of our server. These cookies help us understand how visitors interact with our website by providing information about the areas visited, the time spent on the website, and any issues encountered, such as error messages. This helps us improve the performance of our website.
We may disclose your personal information if we are required by law to do so.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. We use third-party service providers, such as payment gateways and other payment transaction processors which have their own privacy policies in respect to the information collected.
For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.
How long we hold your data?
In accordance with the Irish College of General Practitioners’ guidelines: “In general, medical records should be retained by practices for as long as is deemed necessary to provide treatment for the individual concerned or for the meeting of medico-legal and other professional requirements. At the very least, it is recommended that individual patient medical records be retained for a minimum of eight years from the date of last contact or for any period prescribed by law. (In the case of children’s records, the period of eight years begins from the time they reach the age of 18).
Implications of not providing data?
If you do not provide information, we may not be able to provide services, or maintain services.
How do I withdraw my consent?
If after giving consent for us to contact you, you change your mind, you may at any time withdraw your consent. There will always be an Unsubscribe option in all our marketing mails which you can use at any time to unsubscribe from any further email receipt. You can also let us know by emailing [email protected]
Your rights in respect to your personal information
You have the following rights:
- Access to your information and copies of your information;
- Have information corrected and updated;
- Object to a particular use of your information;
- Deletion or restriction of use of your information, in certain circumstances;
- Obtain a portable copy of your information;
- To withdraw consent, where processing is based on consent.
How to exercise your rights
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].